We Will Engage You
Courses for organizations tend to be "Here is a bunch of information so you can check the box". Not here.
Interactive Learning
Engage in live instruction, guided practice, and structured reflection to enhance your conflict resolution abilities.
Safe Supported Environment
Learn communication and collaborative problem-solving techniques backed by research to address difficult conversations effectively and build trust.
The syllabus
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1
Welcome to Conflict Management in the Workplace!
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(Included in full purchase)
Welcome to Conflict Management in the Workplace!
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(Included in full purchase)
Let's take a look at your conflict management style!
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(Included in full purchase)
What Do You Know About Conflict Management?
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(Included in full purchase)
Your Assessments
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(Included in full purchase)
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2
Week 1: Understanding Conflict at Work
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(Included in full purchase)
Understanding Conflict Resolution
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(Included in full purchase)
Your First Assignment
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(Included in full purchase)
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3
Week 2: Separating Needs from Positions
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(Included in full purchase)
Identifying Needs
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Assignment: Identifying Your Needs
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(Included in full purchase)
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4
Week 3: Listening and Understanding
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Empathic Listening
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5
Week 4: Expressing Needs Constructively
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(Included in full purchase)
How to Assert Your Needs
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Stop Being Rational: The Central Role of Emotions
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6
Week 5: Brainstorming and Creating Solutions
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(Included in full purchase)
Brainstorming Solutions
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7
Week 6: Step 1 (Huh?) Connecting to the Humanity of the Other and Managing Your Emotions
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(Included in full purchase)
Connecting to the Humanity of the Other
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Managing Your Emotions in Conflict
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How to Disarm Your Opponent with Empathy
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Week 7: Maintaining Collaboration Beyond Conflict
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Acting with Power and Care
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(Included in full purchase)
About the Course
In this 7-week hybrid course, you'll gain the expertise to manage and resolve conflicts in the workplace. You'll learn to navigate difficult conversations, reduce escalation, and foster trust in your relationships. Our approach combines theory with practical application, ensuring you emerge with real skills that you will be use directly in your everyday life. In addition to engaging and non-boring instruction, you'll participate in learning excercises, role plays, and genuine interactions with other participants. And you'll be supported as you work to resolve an actually conflict in your professional or personal life.
About the Creator
Hi, I'm Mike Mascolo, the creator of this course. Yeah, yeah, yeah: I have all types of credentials and experience. Big deal. What's more important is what we are going to do in this course. I will get to know you and I am going to help you change how you view conflict. Instead of seeing it as something to avoid, I'll show you how to use conflict to improve your relationships and solve problems with other people. Conflict is inevitable in all relationships. So, if you want meaningful relationships, learn to resolve conflict.
What People Are Saying
Discover how our course has transformed workplace relationships and empowered professionals to handle conflicts with confidence.
This training changed how I relate to others not only at work, but also outside of the office. It's amazing how a small shift in perspective can make all the difference in a relationship.
Boston, MA
I can't believe how different I am now from before I took this course. Disagreement doesn't mean we have to fight! This course has showed me to to solve problems with other people rather than avoid them.
Working mom
I had never heard of a "continuously developing organization". I used to think that conflict was just something bad. Now is see that problems at work are kinds of conflict, and that resolving conflict means solving problems, and that's what makes us better.
CEO
This training changed how I relate to others not only at work, but also outside of the office. It's amazing how a small shift in perspective can make all the difference in a relationship.
Boston, MA
I can't believe how different I am now from before I took this course. Disagreement doesn't mean we have to fight! This course has showed me to to solve problems with other people rather than avoid them.
Working mom
I had never heard of a "continuously developing organization". I used to think that conflict was just something bad. Now is see that problems at work are kinds of conflict, and that resolving conflict means solving problems, and that's what makes us better.
CEO
Ready to Transform Workplace Dynamics?
Enroll now to gain the skills needed to turn conflict into collaboration, reduce escalation, and build trust within your team.
$699.00